Tuesday, 5 July 2011

What To Do If Your Contractor Lets You Down

It sometimes seems that there are not enough hours in the day for you to do everything that you need to do. The pace of life today means that some people simply have to delegate some decision making to trusted professionals.
If for example you wanted to have a brand new kitchen fitted, you would simply employ the services of a professional kitchen fitter. This chosen fitter would take on the project, take all of the relevant measurements to work out how many units and worktops will be required to complete the job. The fitter would then produce a proposed plan for your approval, and subject to this approval agree a starting date a final cost and a completion date.
When the fitting is complete, and the kitchen is finished the fitter will of course want his payment. If the job has been completed to the specification, standard and timescale initially agreed then all is well and both the client and the fitter are happy.
On the other side of the coin, what happens if all is not well by the agreed completion stage? What if the fitter has not finished the project and cannot commit to a definitive time scale. Maybe the actual fitting is well below the standard and finish that was originally promised and expected. Perhaps the fitted kitchen does not fit at all, and you have a space where you were assured there would not be one or vice versa.
There are many things that could be wrong and this despite the fact that you took the advice and design specifications of a professional kitchen fitter. If you feel that the fitter has been negligent in some way, then the next move is up to you the client.
In this day and age it seems that many people subscribe to the belief that whenever something goes wrong, there has to be someone to blame, and that person must be the one who suffers the consequences. If the fitter that you used was reputable, he will in all likelihood have in place what is called professional indemnity insurance.
If you as the client accuse the fitter of neglect, then you must prove the negligence, and then he has to either admit to the charge or choose to defend it. This unfortunately does not mean that, you the client can claim against this professional indemnity insurance policy as it is purely a last resort for the fitter.
It is far better, should you find yourself in this position, to try every other way of resolving the dispute with the fitter, as these legal cases do tend to take rather a long time to resolve.
This would also be more economically beneficial to the fitter, as should the case go to court, and you the plaintiff win, then the cost associated with the case would far outweigh the cost to him of finishing the job in the first place. There would also be the likelihood that your legal costs would have to be paid by the fitter as well.

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